Order Cancellations
Placing an order reserves the items (and your promo code, if you used one) while you complete payment — but nothing is charged until payment actually goes through.
Before you've paid, you can cancel the order yourself any time from My Account under Order History — just open the order and select "Cancel Order." The reserved items go straight back in stock and, since no payment was taken, there's nothing to refund.
Once an order has been paid, it can no longer be cancelled through the site. To cancel or change a paid order, contact our support team directly via WhatsApp, call, or email with your order reference. We can cancel a paid order free of charge as long as it has not yet been marked "Order Ready" for delivery. Once an order has been marked ready or dispatched, it can no longer be cancelled and our exchange policy applies instead.
Exchanges Only, No Refunds
Once an order has been delivered, we do not offer cash refunds. We accept exchanges within 24 hours of delivery if an item:
- Arrived damaged or defective
- Is the wrong item, size, or color from what you ordered
- Is unworn, unwashed, and in its original condition with tags attached
To start an exchange, contact us within the 24-hour window with your order reference and photos of the item. We'll confirm next steps, including whether the item should be sent back or collected, and arrange a replacement.
Items Not Eligible for Exchange
- Requests made after the 24-hour window
- Items showing signs of wear, washing, or damage caused after delivery
- Change-of-mind requests on made-to-order or final sale items
Refunds
Cancelling an order yourself before paying never involves a refund — nothing was charged, so there's nothing to give back. The only case in which money is refunded is a paid order cancelled through support before it's marked ready for delivery. That refund is issued back to your original Paystack payment method within 3-5 business days. Once an order has been delivered, all approved claims are resolved through exchange only, never a cash refund.
Discount Codes on Cancelled Orders
Cancel an order before paying and a one-time promo code applied to it is freed up for reuse straight away. If instead a promo code was applied to a paid order that support later cancels, the refund reflects the amount actually paid (after discount), not the pre-discount price.
Questions?
Reach out via the details on our Contact page and we'll help sort it out quickly.