Order Cancellations
Orders can only be cancelled by contacting our support team directly via WhatsApp, call, or email with your order reference — there is no self-service cancellation option. You may cancel free of charge as long as the order has not yet been marked "Order Ready" for delivery. Once an order has been marked ready or dispatched, it can no longer be cancelled and our exchange policy applies instead.
Exchanges Only — No Refunds
Once an order has been delivered, we do not offer cash refunds. We accept exchanges within 24 hours of delivery if an item:
- Arrived damaged or defective
- Is the wrong item, size, or color from what you ordered
- Is unworn, unwashed, and in its original condition with tags attached
To start an exchange, contact us within the 24-hour window with your order reference and photos of the item. We'll confirm next steps, including whether the item should be sent back or collected, and arrange a replacement.
Items Not Eligible for Exchange
- Requests made after the 24-hour window
- Items showing signs of wear, washing, or damage caused after delivery
- Change-of-mind requests on made-to-order or final sale items
Refunds
The only case in which money is refunded is a cancellation made before an order is marked ready for delivery — that refund is issued back to your original Paystack payment method within 3-5 business days. Once an order has been delivered, all approved claims are resolved through exchange only, never a cash refund.
Discount Codes on Cancelled Orders
If a promo code was applied to an order that is later cancelled, the refund reflects the amount actually paid (after discount), not the pre-discount price.
Questions?
Reach out via the details on our Contact page and we'll help sort it out quickly.